Delivery Times & Costs

Please ensure that the shipping address is correct as we are unable to redirect orders once they are on their way to you. All deliveries must be signed for, so please make sure you provide an appropriate address.

Our delivery time starts from the moment an order is accepted and includes a 48 hour period where your items will be processed and dispatched. Please be aware that this can take longer during sale periods or holiday periods when it may take more than 72 hours for shipments to be processed and dispatched.

We aim to deliver in the most appropriate method for the delivery address provided. Local deliveries will be made by courier or registered Australian Post, depending on the item.

International deliveries will be sent using a courier service or Australian Post International. Transit time is between 3-15 working days from time of dispatch. This may vary depending on the shipping destination. Please email us for an estimated time of arrival to a specific address.

Dylan Kain offers free standard shipping on all orders world wide 

Taxes & Duties

All international deliveries are shipped on a DDU (Delivery Duty Unpaid) basis. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. 

We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers.

Important Information

Before we can proceed with processing your order, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum. This is an added security measure for your protection.

Insurance

Each purchase is insured by Dylan Kain for the time it is in transit until it has been delivered to the designated address. Proof of delivery via tracking number and/or signature is provided for deliveries within Australia.

A signature is required for all international goods delivered, at which point responsibility for your the items passes to the receiver. If you have specified a recipient who is not you for delivery purposes (i.e as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Dylan Kain and transfer of responsibility in the same way. 

If you have any questions relating to shipping, please do not hesitate to get in contact with our customer support via email - customerservice@dylankain.com 

 

Dylan Kain is a female founded company working to reduce our impact on mother earth.

Dylan Kain anchors its design philosophy at the intersection of conscious consumption and sustainable manufacturing. Collections are brought to life in small-batch production runs, with pre-order functionality ensuring we keep our footprint to a minimum – making only what’s needed.

  • Better Leather

    We have long-been committed to supporting sustainable leather manufacturing across the globe, and we are proud members of The Leather Working Group (LWG). At present, 60 - 70 per cent of leather used by Dylan Kain is sourced through tanneries with LWG ratings, and it is our goal to increase this to 80 – 90 per cent by 2022.

  • Leather Alternatives

    We’re also realists; we acknowledge leather isn’t an option for each customer. We are currently working with our textile suppliers to bring to life an innovative vegan leather capsule collection. Galvanised in our pursuit of sustainable materials and practices, we are working to implement a range of luxurious vegan leathers and other ethical fabrications to our product suite.

  • Compostable and Biodegradable

    Dylan Kain aims to tread lightly. We’re building a brand that intends to leave the world a better place than we found it, and this mission extends beyond just our products. We have integrated environmentally friendly Bio Bags – compostable and biodegradable alternatives to plastic – and we remain committed to our continued search for more innovative and sustainable packaging solutions (launching a fully sustainable and minimalist alternative by 2022).

  • Our People

    The way you do anything is the way you do everything, and we are proud of the close working relationship we nurture with our suppliers ensuring that all involved are treated fairly and respectfully along the way.

    They are the spirit and soul of Dylan Kain, and we are resolutely committed to protecting all involved in our supply chain. We uphold rigorous standards of transparency and traceability with our suppliers, building confidence in their practices, as well as cultivating their confidence in us.

To us, sustainability is an ongoing journey

Rather than a destination, and we are constantly researching new ways of working, new textiles, new advancements and better practices.


We will be updating this page regularly to communicate our findings, successes, and challenges. Honesty is one of our core values, and by creating a transparent dialogue with you – our customer – we’re also able to keep ourselves accountable.