Our delivery time starts from the moment an order is accepted and includes a 48 hour period where your items will be processed and dispatched. Please be aware that this can take longer during sale periods or holiday periods when it may take more than 72 hours for shipments to be processed and dispatched. Dylan Kain offers free standard shipping on all orders.
Please ensure that the shipping address is correct as we are unable to redirect orders once they are on their way to you. All deliveries must be signed for, so please make sure you provide an appropriate address.
We offer two methods for shipping.
Free standard shipping (3-10 business days)
Express Shipping (2-4 business days)
All international deliveries are shipped on a DDU (Delivery Duty Unpaid) basis. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers.
Each purchase is insured by Dylan Kain for the time it is in transit until it has been delivered to the designated address. Proof of delivery via tracking number and/or signature is provided for deliveries within Australia.
A signature is required for all international goods delivered, at which point responsibility for your the items passes to the receiver. If you have specified a recipient who is not you for delivery purposes (i.e as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Dylan Kain and transfer of responsibility in the same way.
If you have any questions relating to shipping, please do not hesitate to get in contact with our customer support via email - firstname.lastname@example.org
Before we can proceed with processing your order, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum. This is an added security measure for your protection.