We offer complimentary shipping on all orders.

If you need it faster, please review shipping options below. Any questions? You can catch us here.

  • STANDARD SHIPPING (4-8 BUSINESS DAYS) FREE

  • NEW ZEALAND STANDARD - FREE (4-10 DAYS)

  • EXPRESS SHIPPING $15 (2-6 WORKING DAYS)

  • NEW ZEALAND - DHL PRIORITY SERVICE $40 (2-4 DAYS)

  • DHL PRIORITY SERVICE $30 (2-3 WORKING DAYS.)

  • INTERNATIONAL DELIVERIES If you wish to deliver to an address outside of AU/NZ please visit our international store, www.dylankain.us

Orders Placed before 12pm AEST Monday - Friday (Sydney, Australia) will be shipped same day via DHL or EMA. Orders will be delivered between 8am - 6pm Monday to Friday. Please ensure that someone is available at your delivery address as signature will be required. If an authorised person is not able to sign for your delivery, the driver will leave a card and the delivery will be returned to the nearest collection centre for you to collect.

We do our best to ensure the timely delivery of all orders, please bear in mind that we are provided with an estimate date from our carriers. On a rare occasion, your order can arrive outside of the estimated timeframe.

Once your order is placed through our website, a screen with your order confirmation will appear. Here you can choose to receive updates via email or SMS for tracking. If for any reason you don't receive this information, please contact us on customerservice@dylankain.com and we will look after you.

Please make sure you choose your items carefully and add the correct shipping before placing your order. If you have any urgent changes please contact our team as soon as possible. We pack and ship orders daily so cannot guarantee your requests can be made, but will always do our best to help when we can.

Orders are shipped on a DDU (Delivery Duty Unpaid) basis, As the recipient, you are liable for all import duties, customs and local sales taxes by the country you are shipping to: of these in necessary to release your order from customs on arrival.

We work closely with our shipping partner to minimise the potential impact of custom delays for our international customers.

Any Questions? Please contact us at customerservice@dylankain.com and we can look after you.

All Dylan Kain packages are delivered beautifully presented in a Dylan Kain shop bag, tissue and postal box. We also offer a luxury gift wrap service. If you wish to include a personal note, or gift wrap, please add to your order or send us and email at customerservice@dylankain.com immediately after placing your order.

Pre-orders are items that are not in stock currently but are being made to order and will ship at a later date. The estimated arrival date for the item will be displayed on the product page. If you submit a pre-order, this is treated like an actual order and you will be charged for the item/s and shipping when placing your order and your order will be mailed out to you as soon as the shipment reaches our warehouse. 
 

For orders that contain a combination of in stock item/s and pre-order item/s, these will be shipped separately so you receive your in-stock item/s straight away. Pre-order item/s will be shipped on the date advertised on description.

We are safely processing all orders in COVID safe, hygienic, environment. Please note that due to COVID restrictions, reduced flights and capacity issues at mail sorting facilities, there has been delays with some deliveries.

Please see the below links for further information.

Australia Post

DHL